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PRODUCTS AND SERVICES

What is the difference between an "Express Wash" and "Detail Express?"

An Express Wash is our Exterior-Only car wash.
Detail Express is an "after the wash" service such as the "Express Wax" (applied by hand), Carpet Shampoo or SuperClean service.

Do I need an appointment for Detail Express?

No, we do not take appointments, but you won't need it, as our Auto Detailing services are all performed "while-you-wait." Sure, if you want to leave it and come back for it later, you are welcome to.

How long does Detail Express take?

Each vehicle is different, both in size and the extent of attention it needs. Our general rule of thumb is about 30 minutes per service, so if you choose a Hand Wax and Carpet Express, it would be around 1 hour. Most people do not leave the premises while their services are being performed, but you are welcome to.

Do you sell Gasoline?

Only at Woodward and 11 Mile where we have Pay-At-The-Pump and a Mini-Mart.

Is washing my car damaging to my paint? Is conveyor washing safe?

No. We use no brushes - just soft cloth which is heavily lubricated. We have Club Plan (Annual Pass) Customers with black cars that wash up to 6 days per week for years and they are very happy with the safety. For more information on safety, please visit our "Safety of Carwashing Page."

Does Jax really want to hear me complain or compliment?

YES! YES! YES! Without your complaints, we can't improve! We reply to every comment and take them very seriously. The compliments are shared with the staff. Your address and phone numbers are kept confidential.

What is the largest size tire your washes can handle?

Please click here; each locations' capacities are different.

What is the tallest vehicle your washes can handle?

Please click here; each locations' capacities are different.

PROMOTIONS

Can I use the "5-Day-Free-Wash" after the 5 days is up?

Only if the location you want to visit is closed on the 5th day due to weather or a holiday.

Can I use the "5-Day-Free-Wash" on another vehicle?

Yes and No. The "5-Day-Free-Wash" must be redeemed on the SAME vehicle that was originally washed. However, you can use the "5-Day-2nd-Car-Wash" option, which entitles you to 1/2 off the price of a car wash on a different vehicle. Be sure to present your 1st wash receipt to the cashier.

How can I get the "5-Day-Free-Wash?"

On Full Service car wash services, when you spend $19.99 or more in wash and special services.
On Exterior car wash services, when you spend $9.99 or more in wash and special services (if your 1st wash is a paid Exterior Car Wash, it can only be redeemed for an Exterior Car wash). Gas or merchandise dollars cannot be included in the above figures.

Do you offer a FREE WASH on my BIRTHDAY?

We sure do! Just show your drivers license to the cashier for your free wash on the day of your birthday. If we close early because of weather or holiday, we will honor it the following day. One wash chain-wide.

What do I get by joining the email list, and will my email address be shared?

We will send you a link to a coupon weekly. Offers range from discounts off Detail Express, Packages, and occasionally washes.
We will never give your email to any other organization. If you follow the "Remove" link at the bottom of our email, you will truly be removed from our list.

How can I change my email address in the system?

Just follow the "Update Profile/Email Address" link at the bottom of any email we send you, and you will have the option of changing your email address.
If you don't have an email from us, go click here and put in your registered email address; you will then have the option to change it.

CLUB PLANS

I'm going out of town for a month or more. Can I put my Club Plan on hold?

Yes. Just turn in your Club Plan card at any location for a minimum of one month and when you return, pick it up at that location. We will extend your expiration date by the amount of time that you were gone.

Can I use my "Full-Service Club Plan" for the Exterior wash?

Sure! You are still entitled to a 50% discount on all special services and 20% discount on Detail Express. And here's a secret... we will upgrade Full-Serve Club Plan customers to the SuperWash free if you ask while washing exterior only!

Can I use my "Exterior Only Club Plan" for the Full-Service wash?

Sure, you would just pay the difference between the two ($9.00)

Can I transfer my Club Plan to my other vehicle?

We allow a transfer twice for a yearly plan, or once for a six-month plan.

Can I use my Club Plan to wash my other vehicle once in a while?

No. The Club Plan is valid only on one vehicle, under the terms of the plan on the back of your card. This is strictly enforced.

My question regarding Club Plans is not listed here.

Click here to go the the Club Plan Resource Site.

WINDOWS

What is that film/haze on my windows?

Please click here to read an article written by a Detroit Free Press columnist on window film.

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