We now contract "Windshield Repair Specialists" for no-charge repairs to stone-chips

It's fast - about 10 minutes. There's no waiting for an adhesive to cure. Once your repair is completed, your car is ready to drive.

It's convenient. They fix it right here on our lot.

With your insurance coverage, it's probably free. Most insurance companies will waive your deductible when you choose windshield repair, so there's no out of pocket cost to you. "Windshield Repair Specialists" handles the paperwork for you on the spot.

It's a permanent fix and the chip or crack won't spread. This is a preventative measure (not a cosmetic procedure) to prevent spreading.

It restores the structural integrity of your windshield.

It's guaranteed. The windshield repair process is designed to prevent the spread of damage from the initial point of impact.

Visit Windshield Repair Specialists' website or contact them by clicking here

 

Windshield Repair FAQ's (Frequently Asked Questions)

Should I contact the car wash or car care facility if I have a question or a concern?
The Masters Touch is solely responsible for all windshield repairs done at each car wash listed on our locations page. Masters Touch assumes all liabilities involved with the repair of the windshield.

Is the repair really Free or No-Cost?
Repairing a windshield is a good value. If you have comprehensive coverage, and choose to have your windshield repaired rather than replaced, most insurance companies will waive your deductible, leaving no costs for you.

Will my insurance company waive my deductible? Will my rates increase?
Windshield repair is normally covered by your comprehensive insurance policy. Major insurance companies now encourage repair. Cost, safety, convenience and your satisfaction are among the reasons insurers suggest repair. While only your insurer can answer this question for you, we have found that most insurers typically do not adjust an individual policy holder's rates solely because of a comprehensive glass repair claim. Windshields of today are so costly that insurers now pressure claim agents to push windshield repair and not replacement. Insurers like saving money.

Why fix a chip if it hasn't ran or cracked yet?
The longer you delay, the possibility of the damage area spreading rises significantly. Damage can spread from extreme temperature changes (hot/cold) or stress on your windshield. The National Glass Association says when repairs that are performed soon after the damage occurs, almost always look better than repaired older damage. Rain, dust and road grime will contaminate the damage over time thus inhibiting the best cosmetic results and may cause further spreading of damaged areas. Over time, these un-repaired rock chips can still "crack-out" and result in the need for a windshield replacement. It is wise to repair them before this happens.

Should small surface chips and pits be repaired?
National Glass Association states: Even a pin head size surface imperfection on a windshield has the potential to get worse. In particular, if the windshield damage has a shadow, or black or silver discoloration around the impact point, it could "crack out" if not repaired. Pits and surface chips are the beginning of potential further damage. Visible damage should be repaired.

Should I contact my agent or insurance company?
We're experts at verifying coverage, filing the claim and handling all the paperwork. Our affiliate companies Safelite Solutions and LYNX, administer auto glass programs for more than 100 insurance companies. We'll contact your insurance company and submit the claim on your behalf. Hassle free. Or if you prefer, you can also pay the technician directly and file the claim personally.

Why did a glass installer say it couldn’t or shouldn’t be repaired?
Many glass companies offering replacement will sometimes install a new windshield when it isn't necessary for obvious reasons of greater profit. Un-repaired damage often leads to replacement. Glass installers normally suggest replacement not repair.

This sounds to good to be true. Is it?
In some areas of the country, chip repair at car care facilities is almost a given, in others it is not as wide spread. "If a chip is repairable, it's a win-win situation," said Allstate spokeswoman Shelley Beeler, agreeing about it being a convenience for the customer, and one that might prevent further damage. “It costs less for Allstate to fix the chips versus paying to replace the entire windshield”, she said. Allstate believes the car care facilities where this service is offered through a glass company can help consumers.

Are your technicians trained?
You can be assured that you're getting the best repair possible. Our specialists complete extensive classroom and hands-on training and use only the highest quality materials. Our repairs meet or exceed military repair guidelines used on planes, helicopters and vehicles. Some of our technicians have over 15 years in the business.

Is windshield repair new?
No. Since 1972 windshield repair has saved companies and consumers billions of dollars over replacement. The Federal Highway Safety Act of 1968 required all vehicles sold in the U.S. be equipped with shatter resistant or laminated safety glass windshields. Researchers immediately recognized the economic and environmental benefits of creating a method to repair shatter resistant windshields. Repair would give consumers a cost-saving alternative to windshield replacement while contributing to the nation's environmental priority of reducing the burden on America's overflowing landfills. The research of the early 1970s led to the birth of the U.S. windshield repair industry. For nearly 40 years, that industry has provided consumers with an economical, effective and safe alternative to windshield replacement. Today, over 4 million damaged windshields are repaired annually. Private and public fleets along with most automotive casualty insurance companies were among the earliest advocates of windshield repair and they remain loyal customers today.

 

Actual Jax Customer Testimonials

The customer quality was great, the person who fixed my windshield took really good care of me and satisfied me with the job that he did!!! I would definitely rate the customer service and job service 10.
- Valdrin M.

I had a positive repair experience with a professional and helpful technician. He quickly and easily repaired my windshield and expertly advised me on the insurance claim. Thanks.
- Byron W.

I thought the service person was very professional, and the quality of the service seems to be good so far (it has only been a few days). Overall I thought it was an easy experience and I had no complaints. Thanks.
- Jeff

The professionalism and quality of repair was very good.
- David M.

I had a chip repaired at the Jax's location in West Bloomfield. The repair was done quickly and efficiently by my technician. He was very professional. The repair was what could be expected. Both chips were reduced to a small point, and I was satisfied with my experience.
- Aaron M.

On February 13, 2009 at approximately 11:30/13:00, a technician brought to my attention that there were a few chip marks in the my windshield, and at my request he repaired them.
The technician was professional and helpful with all of my questions. He was also very quick. The only thing that was disappointing was having to wait for him to get a hold of Progressive, which was not his fault. It was Progressive maze of automated questions/responses.
All in all, it went well.
- Dave J.