Jax FAQs (Frequently Asked Questions)
Products & Services
An Express Wash is our Exterior-Only car wash.
Detail Express is an “after the wash” service such as the Express Wax (applied by hand), Carpet Shampoo or SuperClean service.
Only at our Rochester Road and Southfield Road locations. At the other sites, we do not take appointments, but you won’t need it, as our Auto Detailing services are all performed “while-you-wait.” Sure, if you want to leave it and come back for it later, you are welcome to. However, if you pre-paid for a service, we will reserve you an appointment at any location.
Each vehicle is different, both in size and the extent of attention it needs. Our general rule of thumb is about 30 minutes per service, so if you choose a Hand Wax and Carpet Express, it would be around 1 hour. Most people do not leave the premises while their services are being performed, but you are welcome to.
Only at Woodward and 11 Mile where we have Pay-At-The-Pump and a Mini-Mart.
We do not use brushes on the paint – just soft cloth which is heavily lubricated. We have Club Plan (Annual Pass) Customers with black cars that wash up to 6 days per week for years and they are very happy with the safety. For more information on safety, please visit our “Safety of Carwashing Page.” At one time, we were touchless because that is what people thought they wanted. But then they learned that the cleaning in a touchless car wash was inconsistent. Therefore, we added back some cloth; it is safe for all vehicles, and provides a consistent cleaning.
YES! YES! YES! Without your complaints, we can’t improve! We reply to every comment and take them very seriously. The compliments are shared with the staff. Your address and phone numbers are kept confidential.
We accept credit cards: Visa, Master Card, American Express, Discover, and of course good ol’ cash. Sorry, we don’t accept checks. We also accept Wright Express and Voyager.
Sorry, we do not.
Sorry, we do not clean head liners. The glue can break-down causing the liner to fall.
Sorry, we do not.
We sure do! Just present your driver’s license within 2 weeks of your birthday, and we will wash your car free!
– You must be a REWARDS CUSTOMER to get your choice of Full-Service or Exterior. Non-Preferred customer get a free Exterior-Only Wash.
– ONE WASH CHAIN-WIDE.
We will send you a link to a coupon every month (on the first day of the month). Offers range from discounts off Detail Express, Packages, and occasionally washes.
We will never never never give your email to any other organization. If you follow the “Remove” link at the bottom of our email, you will truly be removed from our list.
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Just follow the “Update Profile/Email Address” link at the bottom of any email we send you, and you will have the option of changing your email address.
If you don’t have an email from us, go click here and put in your registered email address; you will then have the option to change it.
Yes! Show your card and save 10% off car washes, special services or detailing.
Please CLICK HERE to visit the Unlimited Club help section for FAQs.
Please click here to read an article written by a Detroit Free Press columnist on window film.
Sure! Just let us know after the wash, and we’ll use a special degreaser to cut through that stubborn film. Then, regular periodic window cleaner should keep it clean going forward. Free with a Full-Service Wash. See a manager.