Jax FAQs (Frequently Asked Questions)

Products & Services

An Express Wash is our Exterior-Only car wash.
Detail Express is an “after the wash” service such as the Express Wax (applied by hand), Carpet Shampoo or SuperClean service.

All of our Express Detailing Services are by appointment.  Usually an appointment is available the next day.

Pre-payment for your Auto Detailing service will secure an appointment at any location.

Sorry, we do not offer detailing in Auburn Hills due to space constraints.

Tipping is very much appreciated, but not required!  Any tips provided by our customers are pooled and split between all team members, based on the number of hours they work.  For example, someone working 8 hours will receive twice the about of tips of someone working 4 hours.  100% of the tips go to the production line team members, less taxes.

Tips can be given by cash, or touchless either here on our website or on our auto-attendant via credit card.

Each vehicle is different, both in size and the extent of attention it needs. Our general rule of thumb is about 30 minutes per service, so if you choose a Hand Wax and Carpet Express, it would be around 1 hour. Most people do not leave the premises while their services are being performed, but you are welcome to.

Only at Woodward and 11 Mile where we have Pay-At-The-Pump and a Mini-Mart.

We do not use brushes on the paint – just soft cloth which is heavily lubricated. We have Club Plan (Annual Pass) Customers with black cars that wash up to 6 days per week for years and they are very happy with the safety. For more information on safety, please visit our “Safety of Carwashing Page.” At one time, we were touchless because that is what people thought they wanted. But then they learned that the cleaning in a touchless car wash was inconsistent. Therefore, we added back some cloth; it is safe for all vehicles, and provides a consistent cleaning.

YES! YES! YES! Without your complaints, we can’t improve! We reply to every comment and take them very seriously. The compliments are shared with the staff. Your address and phone numbers are kept confidential.

Please click here; each locations’ capacities are different.

Please click here; each locations’ capacities are different.

We accept credit cards: Visa, Master Card, American Express, Discover.

At this time, we DO NOT accept Cash at the booth or Auto-Attendant.  You may purchase 3-Paks or Gift Cards in our Lobby with cash.

Sorry, we don’t accept checks. We also accept Wright Express and Voyager.

Sorry, we do not clean head liners.  The glue can break-down causing the liner to fall.


We sure do! We offer a free Exterior Car Wash for Registered Rewards Members within 2 weeks of your birthday!
– You must be a REWARDS CUSTOMER to get free Birthday Wash (Exterior-only wash).  Be sure to register at least 1 day prior to your visit!

We will send you a link to a coupon every month (on the first day of the month). Offers range from discounts off Detail Express, Packages, and occasionally washes.
We will never never never give your email to any other organization. If you follow the “Remove” link at the bottom of our email, you will truly be removed from our list.

Just follow the “Update Profile/Email Address” link at the bottom of any email we send you, and you will have the option of changing your email address.
If you don’t have an email from us, go click here and put in your registered email address; you will then have the option to change it.

Yes! Show your card and save 10% off car washes, special services or detailing.

Unlimited Club

Please CLICK HERE to visit the Unlimited Club help section for FAQs.


Please click here to read an article written by a Detroit Free Press columnist on window film.

Sure!  Just let us know after the wash, and we’ll use a special degreaser  to cut through that stubborn film.  Then, regular periodic window cleaner should keep it clean going forward.  Free with a Full-Service Wash.  See a manager.